Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Fabrix Noltav ("Fabrix Noltav", "we", "us", "our"), governing your access to and use of our website, mobile-optimized platform, and all associated online courses and services (collectively, the "Platform").

By creating an account, enrolling in a course, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must not use the Platform. If you have any questions about these Terms, please contact us before proceeding.

2. Account Registration and Responsibilities

Creating Your Account

To access most features of the Platform, you must register for a free account by providing your name and a valid email address and creating a password. You agree to provide accurate, current, and complete information during registration.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@fabrixnoltav.com if you become aware of any unauthorized use of your account.

One Account Per Person

Each user may register only one account. Accounts are personal and non-transferable. You may not share your account credentials with another person or allow others to access your account.

Eligibility

Our Platform is intended for adults aged 18 and over. We are particularly dedicated to serving adults aged 55 and over. By registering, you confirm that you are at least 18 years of age.

3. Course Access and Enrollment

Enrollment

Upon enrollment in a course (whether free or paid), you will be granted access to all lessons, materials, and associated resources within that course for the duration specified at the time of enrollment. For individually purchased courses, access is lifetime unless otherwise stated. For subscription-based access, courses are available for as long as your subscription remains active.

Self-Paced Learning

All courses are delivered on a self-paced basis. There are no scheduled live sessions, no deadlines, and no attendance requirements. You may progress through course materials at whatever pace suits you.

Certificates

Upon completing all required lessons within a course, you will receive a digital certificate of completion. This certificate is issued by Fabrix Noltav and is intended for personal recognition purposes. It does not constitute a formal academic qualification, professional credential, or government-recognized certification.

Course Changes

We reserve the right to update, modify, or discontinue course content at any time in order to maintain accuracy and quality. We will make reasonable efforts to notify enrolled students of material changes to active courses.

4. Payments, Pricing, and Refunds

Pricing

Prices for individual courses and subscription plans are displayed on our Platform at the time of purchase. All prices are stated in Japanese Yen (JPY) and include applicable consumption tax. We reserve the right to change our prices at any time, provided that changes will not affect already-completed purchases.

Payment

Payment is processed through our certified third-party payment processor. By making a payment, you authorize us to charge your chosen payment method for the amount specified. We do not store your full payment card details.

Subscriptions

If you purchase a subscription plan, your subscription will renew automatically at the end of each billing period (monthly or annual) unless you cancel before the renewal date. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

Refund Policy

For individual course purchases, we offer a 14-day satisfaction guarantee. If you are not satisfied with a course within 14 days of purchase and have not completed more than 25% of the course lessons, you may request a full refund by contacting support@fabrixnoltav.com. Refunds are issued to the original payment method within 7 business days.

Subscription fees are generally non-refundable, but we will consider refund requests made within 3 days of a renewal charge on a case-by-case basis.

5. Intellectual Property

Our Content

All content on the Platform — including but not limited to video lessons, written materials, course assessments, graphics, illustrations, logos, and software — is the intellectual property of Fabrix Noltav or our licensed content partners, and is protected by Japanese and international copyright law.

License to Users

We grant you a limited, non-exclusive, non-transferable, personal license to access and use the course content you have enrolled in, solely for your personal, non-commercial educational purposes. This license does not permit you to:

• Download, copy, reproduce, or store course content (other than caching permitted by your browser)
• Share, distribute, or re-publish any course content in any form
• Use course content for commercial purposes or in exchange for payment
• Create derivative works based on our course content without express written permission

Your Content

When you post messages or contributions in our community forum, you grant us a non-exclusive, royalty-free license to display and use that content within our Platform for the purpose of operating the community. You retain ownership of your own contributions.

6. User Conduct

By using our Platform, you agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Provide false or misleading information in your account profile or communications
• Attempt to gain unauthorized access to any part of our Platform or another user's account
• Interfere with or disrupt the operation of the Platform or servers
• Upload or transmit any content containing viruses, malware, or harmful code
• Engage in any activity that could damage, overburden, or impair our systems
• Use automated tools, bots, or scrapers to extract data from the Platform
• Harass, intimidate, or cause distress to other users or our staff

7. Community Forum Rules

Our community forums are a space for respectful, supportive, and constructive engagement among learners. When participating in any forum, discussion board, or community feature, you agree to:

• Treat all other users with respect and courtesy, regardless of their background or experience level
• Keep discussions relevant to the course content and learning experience
• Not post spam, advertisements, or promotional content of any kind
• Not post content that is offensive, discriminatory, threatening, or abusive
• Not share personal information (such as phone numbers or addresses) of yourself or others
• Not share copyrighted material without permission

We reserve the right to remove any community content that violates these guidelines and to suspend or terminate the accounts of users who repeatedly violate them.

8. Health Content Disclaimer

Courses and materials within our Health Knowledge category are provided for general informational and educational purposes only. This content does not constitute medical advice, diagnosis, treatment, or professional healthcare consultation of any kind.

The health information on our Platform is intended to supplement — not replace — the professional advice, diagnosis, or treatment provided by a qualified physician, pharmacist, or other licensed healthcare provider. Always seek the advice of your healthcare provider before making any changes to your diet, exercise routine, medications, or other health-related behaviors.

In the event of a medical emergency, call emergency services immediately (119 in Japan).

By enrolling in any health-related course, you acknowledge that you understand and accept this disclaimer.

9. Limitation of Liability

To the fullest extent permitted by applicable Japanese law, Fabrix Noltav, its directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Platform
• Any errors or omissions in course content
• Any unauthorized access to or alteration of your transmissions or data
• Actions taken based on information learned through our Platform
• Any interruption, suspension, or termination of the Platform

In all cases, our aggregate liability to you for any claims arising from your use of the Platform shall not exceed the total amount you paid to us in the twelve months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

10. Termination of Access

Termination by You

You may close your account at any time by contacting us at support@fabrixnoltav.com or through your account settings. Upon closure, your access to enrolled courses will end. Any paid course access will not be refunded unless within the refund period described in Section 4.

Termination by Us

We reserve the right to suspend or terminate your account and access to the Platform at any time, without notice, if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. In such cases, no refund will be issued for any unused portion of a subscription or course purchase.

11. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, applicable law, or business practices. When we make material changes, we will notify you by email and post a notice on our Platform at least 30 days before the changes take effect.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform before the changes take effect.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Japan. Any dispute arising out of or relating to these Terms or your use of the Platform shall first be subject to good-faith negotiations between the parties.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree that the Tokyo District Court shall have exclusive jurisdiction over the matter, unless mandatory applicable law requires otherwise.

These Terms constitute the entire agreement between you and Fabrix Noltav regarding your use of the Platform and supersede all prior agreements and understandings on the same subject.

13. Contact Information

If you have any questions, concerns, or requests relating to these Terms of Service, please contact us:

Fabrix Noltav
Legal Team
〒860-0802, 3-15 Chuogai, Chuo Ward, Kumamoto, Japan
Email: support@fabrixnoltav.com

We aim to respond to all Terms-related inquiries within 14 business days.

For our Privacy Policy, please see fabrixnoltav.com/privacy.html.