Privacy Policy
Your privacy is important to us. This policy explains clearly and transparently how we collect, use, and protect your personal information.
This Privacy Policy applies to the website and online learning platform operated by Fabrix Noltav.
Contents
1. Who We Are
Fabrix Noltav ("we", "us", "our") is an online educational platform based in Tokyo, Japan, dedicated to providing high-quality courses to adults aged 55 and over. We are committed to protecting the personal information of all users of our website and learning platform.
Our registered address is: 3-15 Chuogai, Chuo Ward, Kumamoto 860-0802, Japan.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@fabrixnoltav.com.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Account Registration: When you create an account, we collect your name, email address, and password (stored in encrypted form).
- Profile Information: Optional information such as your city or prefecture, age range, and learning interests.
- Payment Information: When you purchase a course or subscription, billing details are collected by our secure payment processor. We do not store your full payment card details on our servers.
- Communications: Messages and information you send to us via our contact form, email, or community forum.
- Course Activity: Information about which courses you enroll in, your progress through lessons, and any assessments or activities you complete.
Information Collected Automatically
- Log Data: When you visit our website, our servers automatically record information including your IP address, browser type, pages visited, time spent on pages, and referring URL.
- Device Information: Information about the device you use to access our platform, including device type, operating system, and screen resolution.
- Cookies: We use cookies and similar technologies as described in Section 4 of this policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: Creating and managing your account, granting access to enrolled courses, processing payments, issuing certificates of completion, and maintaining your learning progress records.
- To communicate with you: Responding to your inquiries, providing customer support, sending course-related notifications, and β where you have opted in β sending information about new courses and special offers.
- To improve our platform: Analyzing how users interact with our website and courses to identify areas for improvement and develop new content.
- To ensure security: Protecting our platform and users from fraud, abuse, and unauthorized access.
- To comply with legal obligations: Meeting our obligations under Japanese law, including tax and accounting requirements.
We will never use your personal information for purposes that are incompatible with those stated above without first obtaining your explicit consent.
4. Cookies and Tracking Technologies
We use cookies β small text files stored on your device β to make our platform function correctly and to improve your experience. Here is how we use them:
Essential Cookies
These cookies are necessary for our website to function. They keep you logged in to your account, remember your course progress, and maintain your session as you navigate the platform. These cookies cannot be disabled.
Functional Cookies
These cookies remember your preferences (such as display settings) to provide a more personalized experience. You can opt out of these, though doing so may affect certain features.
Analytics Cookies
We use analytics tools to understand how visitors use our website. This data is anonymized and helps us improve our content and user experience. You can opt out of analytics cookies in your account settings or by adjusting your browser settings.
You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and accessing your courses.
5. Sharing Your Information
We do not sell your personal information to third parties under any circumstances. We may share your information only in the following limited situations:
- Service Providers: We work with trusted third-party service providers who help us operate our platform β including payment processors, email delivery services, and hosting providers. These parties are contractually bound to use your information only for the purposes of providing services to us and in accordance with our privacy standards.
- Legal Requirements: We may disclose your information if required to do so by Japanese law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, user information may be transferred as part of that transaction. We will notify you of any such change in advance.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of passwords (we never store passwords in plain text)
- Secure, certified payment processors for all financial transactions
- Regular security reviews and software updates
- Access controls limiting which team members can view personal data
While we make every reasonable effort to protect your information, no online system is completely secure. If you become aware of any unauthorized use of your account, please contact us immediately at support@fabrixnoltav.com.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services to you. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it by law (for example, for tax or accounting purposes, which may require retention for up to seven years in Japan).
Course completion records and certificates may be retained longer to allow you to re-access them if needed. You may request deletion of your data at any time as described in Section 8.
8. Your Rights
Under Japanese privacy law (the Act on the Protection of Personal Information) and applicable international standards, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information. You can update most information directly in your account settings.
- Right to Deletion: You may request that we delete your personal information. We will comply unless we are required to retain certain data by law.
- Right to Withdraw Consent: Where we process your information based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Object: You may object to certain types of processing, including for direct marketing purposes.
To exercise any of these rights, please contact us at support@fabrixnoltav.com. We will respond within 30 days.
9. Children's Privacy
Fabrix Noltav is designed for and intended to be used exclusively by adults aged 55 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has provided information to us, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email (to the address associated with your account) and by displaying a prominent notice on our website at least 30 days before the changes take effect.
The date of the most recent update is shown at the top of this document. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Fabrix Noltav
Privacy Team
γ860-0802, 3-15 Chuogai, Chuo Ward, Kumamoto, Japan
Email: support@fabrixnoltav.com
We aim to respond to all privacy-related inquiries within 14 business days.
You also have the right to lodge a complaint with Japan's Personal Information Protection Commission (εδΊΊζ ε ±δΏθ·ε§ε‘δΌ) if you believe your rights have been violated.